Privacy Policy

Last updated: January 21, 2026

At StatPhone, we take your privacy seriously. This policy explains what information we collect, how we use it, and your rights regarding your data.

1. Information We Collect

Account Information:

• Name and email address
• Password (stored securely using industry-standard hashing)
• Payment information (processed securely by Stripe)

Contact Information:

• Phone numbers of your designated contacts
• Names you assign to contacts
• Escalation tier settings

Call Metadata:

• Incoming caller phone numbers
• Call timestamps and duration
• Which contact answered each call
• Call status (answered, missed)

What We Do NOT Collect:

• Call recordings or transcriptions
• Content of conversations
• Text message content

2. How We Use Your Information

We use your information to:

• Provide the StatPhone call routing service
• Send you service notifications (missed call alerts, account updates)
• Process payments and manage your subscription
• Improve our service and develop new features
• Respond to support requests
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share information with:

• Service Providers: Companies that help us operate (Twilio for telephony, Stripe for payments, Supabase for data storage)
• Legal Requirements: When required by law, subpoena, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets

4. Data Security

We implement appropriate security measures to protect your information, including:

• Encryption of data in transit (HTTPS/TLS)
• Secure password hashing
• Access controls and authentication
• Regular security reviews

5. Data Retention

We retain your information as long as your account is active. When you delete your account:

• Your personal information is deleted within 30 days
• Call history is permanently removed
• Your phone number is released and may be reassigned

We may retain anonymized, aggregated data for analytics purposes.

6. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update inaccurate information
• Deletion: Delete your account and associated data
• Export: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications

7. Cookies and Tracking

We use essential cookies for authentication and session management. We do not use third-party advertising cookies or sell data to advertisers.

8. Children's Privacy

StatPhone is not intended for children under 18. We do not knowingly collect information from children. If we learn we have collected information from a child, we will delete it.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of material changes by email or through the service. Your continued use after changes constitutes acceptance.

10. Contact Us

If you have questions about this Privacy Policy or your data, please contact us:

Email: team@statphone.com